Umpqua Insurance Agency
Insurance and Risk Solutions
What is Trusted Choice?
Trusted Choice® is a national brand developed by the Independent Insurance Agents and Brokers of America (IIABA) as a way of helping educate customers about the value that independent agents bring to them. A significant part of that value is the ability to offer coverage options from a number of different insurance companies. That gives customers access to a wider range of insurance programs than they would get working with an agent who is an employee of - and who can only offer insurance from - a single company. This range of options means that Trusted Choice® agents can help their customers find the right company and the right coverages at a competitive price.
How we are different
About Umpqua Insurance Agency
Since 1917, contractors, manufacturers, farmers, retailers, and business people of all types have looked to us to protect them from the unexpected. Families and individuals have insured their homes, cars, and possessions through Umpqua Insurance Agency. We also provide a variety of health, life, and financial services to further meet our client's needs. Today we are the largest, most successful insurance agency in Douglas County. More than twenty agents and client service representatives offer insurance and financial services to more than 5000 clients. Our success is based on two key factors. First, we are not obligated to any single insurance company. Instead, we represent dozens of top-rated carriers from throughout the United States. This allows us to select the best possible price and policy for your specific needs.
Listed below are several of the qualities that make our agency unique. Without these, most agencies are unable to fully protect their customers.
The benefits of an independent agent
Consistent customer service
Have you ever been surprised by your insurance agent because they didn't do what you expected, or you were never told what to expect at all? Our policy is “No Surprises.” From day one you will know exactly what to expect from us, and you will know everything you need to take care of your insurance needs quick & easy.
The Gramm-Leach-Bliley Act was signed by former President Clinton in 1999 and made fully effective on July 1, 2001. GLBA requires financial institutions (including banks, brokerage firms, insurance companies, and tax preparation firms), as well as all of their business partners and contractors, to protect the private financial information that passes through their enterprises.
What does that mean for you? Consider emails as an example. Email is actually not a secure form of communication. That means that hackers and malicious programs can actually break into and read the content of your emails. Most insurance agencies have no problem sending sensitive data over email, including your social security number and other private information. This practice puts you at risk.
That is why we offer a secure online system for you to communicate with us. By using our site, we will not only keep your data secure but also help you work more efficiently.
This is just one example of how we will do whatever it takes to carefully protect your data. To learn more about the technology and procedures we have in place for your protection, simply contact us.
Written service agreement
Although surprises are great for birthdays, you don't want to be surprised when working with your insurance professional. This is why we provde you with a written agreement that clearly states:
◦How you will report claims
◦The best way to communicate with your Customer Service Representative
◦What to do when you purchase a new car
◦How to make changes to your policy
◦How your insurance program will be reviewed and how often
◦And much, much more
24/7 customer service
You expect friendly service from any business that you work with. We go beyond friendly employees to provide you with the service you need, when you need it.
We recognize that it can be a hassle to make a phone call every time you have a question about your insurance or need to make a change. Worse yet is sitting on hold or playing voicemail tag for days and weeks on end. That's why we have provided this easy-to-use website for all your insurance needs.
When people talk about our agency, we want them talk about how enjoyable it is to do business with us. We want them to talk more about their relationship with us, and how caring we are more than how well we provide customer service. We want them to say they have never done business with an agency quite like us.
This is our vision for you and how we want you to feel about working with our unique agency.
Today, life changes in a heartbeat. Without regular reviews of your insurance program, it is possible for gaps to form. The result can be disastrous for a family or for a business.
We go far beyond excellent customer service to a new level. Because of our focus, technology, and business-culture we are able to spend more time than many agencies on working with you to help you understand your insurance program and to help you tailor it to meet your individual needs. A very important part of this process is a review of your program. This review only takes a few minutes and will help you to feel more confident throughout the year so that you can focus on the things that are most important.
Detailed disaster plan
Our agency has a detailed disaster plan, including provisions to make certain that we have power, phones, Internet, etc. regardless of what happens in our area. This should be important in your selection of an insurance professional. What happens if there is a tornado, flood, etc., and you need your agent, but they aren't available for you?
Value added services
One of our goals is to bring products and services to your family and business that you might not otherwise know about:
◦Identity theft protection
◦Payroll deduction for personal auto
As an independent agent, we represent many insurance companies. Our role is to serve as a trusted advisor. We will consult with you to help you understand your needs before recommending the best combination of coverage, service, and value for your unique situation.
We won’t simply sell you a product—we will be a resource you can count on to look out for your best interests.
© Copyright Umpqua Insurance Agency, Inc.
1 800 888-7631